Privacy
Your wellness journey is personal.
We know that there are some things you want to keep private, which is why we never share any of your information with third parties. We’ve designed this platform so you can access support and complete mental health check-ins without sharing more than is necessary.
As a Humana Medicare member, any identifiable information you provide will be kept confidential and secure.
Your Privacy is Humana’s Priority
Below are some of the measures that have been implemented to safeguard your privacy and information.
Secure Encryption
Data is encrypted in transit and at rest using AES encryption with 256-bit keys, as recommended by the US National Institute of Standards and Technology and Federal Information Processing Standard.
Access Monitoring
Network access is inspected in real time and permanently logged. Intrusion attempts are automatically identified and blocked , mitigating SSH attacks and other malicious behavior.
Password Protection
All password and security questions are cryptographically salted and hashed before storage. This means that they are heavily encrypted and are never stored in plain (viewable) text.
Database Backups
Database backups are automatically completed on a regular schedule. Databases are encrypted, backed up nightly, and stored in multiple locations.
Automatic Detection
The platform maintains a Host-based intrusion Detection (HIDS) system that automatically detects potential intrusions and anomalous activities. We immediately investigate, respond to and resolve any issues that are discovered.
Internal Policies
Comprehensive internal policies have been implemented to ensure privacy is maintained from an administrative perspective. All employees undergo extensive privacy and security training.
Frequently Asked Questions
The Humana HealthHub is designed for Humana Medicare members who want easy access to mental health and general wellness support. If you receive Medicare through Humana, it is meant for you to explore.
There is no extra cost to use the Humana HealthHub—access to the site, self check-ins, and wellness resources is free for Humana Medicare members. It’s included as part of your Humana Medicare coverage.
Available resources on the Humana HealthHub are carefully selected and reviewed by the Humana team, rather than pulled from the general internet. The team has focused on trusted programs and partners, then checked each item for accuracy, clarity, and fit for Humana Medicare members. Resources are also monitored and adjusted over time based on member use and feedback to keep the library helpful and up to date.
The Humana HealthHub protects your information using secure systems and strict privacy rules, managed by Humana and their technology partners under their Terms of Use and Privacy Policies. Your personal details are kept confidential and are not sold or shared with third parties for advertising or other unrelated purposes. Your health information is also protected under health privacy laws like HIPAA, which set standards for how your data must be stored, used, and shared.
No one is reviewing your HealthHub answers to manage your individual case or make decisions about your Medicare coverage. Most information is processed automatically by the system, and our trusted technology partners may see only limited, de‑identified data (information that does not include your name or contact details) so they can safely run and improve the HealthHub. These partners are bound by strict privacy and security rules and do not use your information for advertising or other unrelated purposes.
If you decide to stop using your Humana HealthHub, your information remains protected and under Humana’s control. You can ask to have your HealthHub data exported or to have your account and personal details deleted, following Humana’s Terms of Use and Privacy Policy. After your deletion request is completed, the HealthHub and its technology partners will not keep your personal data except where required by law or for essential record‑keeping.